FAQs

Frequently Asked Questions

Why are you closing?
After many years, we've decided to close the workshop. It has been our world, and we leave it with nothing but gratitude. These last bags are our goodbye gift to every woman who ever believed in our work.

Is the store still open?
Yes. The store remains open and every order ships as usual. We are simply not making anything new, so once our remaining inventory is gone, the store will close for good.

Will you make more bags after this collection?
No. There will be no new collections and no restocks. When these bags are gone, our workshop closes for good.

Are these bags really handmade?
Every single one. We have never used a factory, and we never will. Each bag is cut, stitched, and finished by hand.

What material are the bags made from?
Our bags are made from premium leather, carefully selected for softness, durability, and beauty. Each piece is built to last for years. Colors and finishes vary by style, so please check each product page for details.

Do you offer free shipping?
Yes. We offer free shipping on all orders worldwide. No minimum purchase required.

How long does delivery take?
Orders are processed in 2 to 3 business days. After that, delivery takes about 5 to 20 business days depending on your country (see our Shipping Policy for estimates by region). You will receive a tracking number by email as soon as your order ships.

How can I track my order?
Use the tracking link in your shipping confirmation email, or visit our Track My Order page and enter your order details.

What is your return policy?
You may return your bag within 30 days of receiving it, as long as it is unused, in its original condition, and in its original packaging. Please contact us by email first and we will guide you through the process. Customers in the European Union also have a 14-day right of withdrawal. For full details, see our Refund Policy.

Can I exchange my bag for a different style or color?
Unfortunately not. Because our stock is final and will not be replenished, we are unable to offer exchanges. If your bag is eligible for return, we will gladly refund it instead.

What if my bag arrives damaged or incorrect?
We are so sorry if that happens. Please email us within 3 business days of delivery with your order number and clear photos, and we will find the best solution for you.

How do I care for my leather bag?
Keep it away from direct sunlight and moisture. Clean gently with a soft dry cloth. Condition the leather every few months to keep it beautiful. Full care instructions are available on our Care Guide page.

How can I contact you?
Email: support@courale.com
Available Monday to Friday, 9:00 AM to 5:00 PM.
We do our best to reply within 1 business day.