FAQs

Frequently Asked Questions

Why are you closing?
After many years, we've decided to close the workshop. It has been our world, and we leave it with nothing but gratitude. These last bags are our goodbye gift to every woman who ever believed in our work.

Will you make more bags after this collection?
No. When this collection is gone, our workshop closes for good.

Are these bags really handmade?
Every single one. We have never used a factory, and we never will. Each bag is cut, stitched, and finished by hand.

What material are the bags made from?
All bags are made from premium caramel leather, carefully selected for softness, durability, and beauty. Each piece is built to last for years.

Do you offer free shipping?
Yes. We offer free shipping on all orders worldwide. No minimum purchase required.

How long does delivery take?
Delivery times vary by country, typically between 5 and 13 business days. You will receive a tracking number as soon as your order ships.

What is your return policy?
You may return your bag within 14 days of receiving it, unused and in its original condition. Please contact us by email first and we will guide you through the process.

How do I care for my leather bag?
Keep it away from direct sunlight and moisture. Clean gently with a soft dry cloth. Condition the leather every few months to keep it beautiful. Full care instructions are available on our Care Guide page.

How can I contact you?
Email: support@courale.com
Available Monday to Friday, 9:00 AM to 5:00 PM.
We do our best to reply within 48 hours.